Commercial Insurance Claim Review & Assistance

Unsure about the accuracy of a claim or need help navigating the process? Our team offers thorough claim reviews and expert assistance to ensure every detail is accounted for. Reach out today for trusted support and clear guidance.

Commercial Insurance Claim Review & Assistance

We provide independent claim review and claim assistance services in complex and high-value insurance claims, ensuring fair and substantiated outcomes. Our expertise includes:

Independent loss adjusting for complex claims:
Ensuring accurate claim assessments in accordance with policy cover.
Business interruption claim reviews and assistance:
Evaluating or determining financial losses due to insured events within the context of Business Interruption cover.
Management of major and complex claims:
Overseeing claims from assessment to settlement.
Claim settlement negotiations:
Engaging with stakeholders to achieve fair and equitable claim settlement.
Claim reviews within economic, industry, and political contexts:
Identifying and quantifying the impact of external factors for the appropriate inclusion or exclusion from loss calculations.
High quality, well-substantiated reports:
Delivering thorough and defendable findings.

Mukondeleli Masiza

Liability, Financial Lines, Cyber & Marine Claims at Allianz Commercial, South Africa

I've had the privilege of collaborating with Jolene Visser on several complex claims, and her expertise has been nothing short of extraordinary. Jolene's experience in Forensic Accounting brings an added depth to her analysis of each matter and has been invaluable in the unravelling of highly complex claims. Her efficiency and proactive approach are truly exceptional. She keeps the lines of communication open, ensuring that both Insurer and Insured are up to date with the latest developments. Her ability to translate large bodies of complex information into comprehensible summaries not only reflects her deep understanding of both the Insurance and Accounting fields but constantly enables us to navigate complexities swiftly and provide clear solutions to our clients. Working alongside Jolene has been a truly rewarding experience. For outstanding service and excellent results, I wholeheartedly recommend Jolene and the Forensure team!

Riaan Marais

Group Head: Claims Services, Simah Risk Advisors

Personally, I have over 25 years’ experience in forensic investigations and enterprise risk management, including 8 years in the insurance and related industries. I’ve worked with numerous legal practitioners, assessors, and loss adjusters. I met Jolene Visser approximately 3 years ago when she was appointed as a Loss Adjuster on a large, complex claim. I was immediately impressed by her deep understanding of insurance industry practices and her background as a Forensic Practitioner. Since then, I’ve worked with Jolene on several complex claims and remain consistently impressed by her exceptional professionalism, efficiency, and dedication. We don’t lightly expose our valued clients to third-party service providers unless we are confident they can deliver and protect our client relationships. Jolene has done exactly that. I am pleased to report we have not been disappointed in her performance, and I intend to involve her with several of our larger clients in the coming months. I highly recommend Jolene to anyone seeking a reliable and highly competent professional.

Amelia Costa

Partner, Clyde & Co

As an attorney specialising in insurance law, I place great emphasis on a strong team to advise mutual clients, being insurers, on balancing the legal aspects with the factual and numbers aspects of adjustments. I have worked with Jolene Visser from Forensure for a number of years and highly recommend her for her responsiveness, attention to detail, ability to simplify complex concepts and quantification and is generally just a delight to have on a team. My best wishes accompany her in her new endeavour as a chapter unfolds.

Venter Goossen

Director, VGA Law

Over nearly two decades of friendship and professional exchange, I have watched Jolene grow into a respected expert in the field of forensic accounting and commercial insurance claims. While we have not yet had the opportunity to collaborate directly in a commercial setting, our ongoing conversations about business, ethics, and entrepreneurship have consistently affirmed my respect for her insight, integrity, and ambition. What stands out most about Jolene is not only her technical excellence, but her unwavering commitment to reinvesting in society through the work she does. Her values-driven approach and passion for empowerment and upliftment has attracted a team that aligns professional values and social conscience in what they do as a business. I offer my full support and confidence in Jolene and Forensure’s team as they continue to grow this exciting young and dynamic practice. I have no doubt that their contribution to the forensic accounting landscape will be significant and lasting.

Frankl Weber

Director, Weber Inc. Attorneys

It is with great confidence and sincere respect that I recommend Jolene Visser as a professional of outstanding integrity and competence. I have had the privilege of knowing and working with Jolene Visser for approximately ten years, during which time we have developed a trusted and enduring professional relationship. In my experience, the longevity and strength of our relationship speaks volumes. She has consistently demonstrated the kind of reliability, discretion, and authenticity that fosters meaningful collaboration. Whether navigating complex projects or weighing strategic decisions, pragmatic, and acutely aware of cost and value. Ms Visser has a reflective and analytical approach — paired with a willingness to engage constructively — has been invaluable in delivering high-quality outcomes and avoiding unnecessary risk, particularly when engaging with Legal Practitioners on the forensic reports prepared.